Contact Social Casinos — Questions About Sweepstakes Sites

Got a question about a sweepstakes casino we cover, spotted something that needs updating, or want to suggest a new site for us to look at? This page explains how to reach us and what we can help with.

How to Reach the Team

Email is the best way to contact us. We read every message and try to reply within two business days. If your enquiry relates to a specific operator, please include the name so we can look into it quickly.

We're an independent review site — we don't process account sign-ups, coin redemptions, or customer support tickets for the sweepstakes casinos we cover. For issues with your account, a redemption request, or identity verification, you'll need to contact that operator's own support channel directly, since only they can access your account details.

What We Can Help With

Questions about how sweepstakes casinos work — including the difference between Gold Coins and Sweeps Coins, no-purchase entry, or how prize redemption generally works.
Corrections — sweepstakes operators change their coin packages, eligible states, and terms fairly often. If you notice something on our site that looks out of date, let us know and we'll review it.
Content suggestions — if there's a topic, a new sweepstakes casino, or a comparison you'd like us to cover, we're happy to hear it.
Partnership or editorial enquiries — if you represent an operator or a relevant organization, tell us who you are and what you'd like to discuss.
General feedback — positive or critical, it helps us keep the site useful.

What We Can't Help With

Because we don't operate any sweepstakes casino ourselves, there are some things outside what we can resolve directly:

Account logins, password resets, or verification issues — contact the operator directly.
Redemption status or delays on Sweeps Coins — the operator's support team has visibility into your account, we don't.
Disputes over a coin package purchase or billing — again, that sits with the operator's own customer service and terms.
Legal advice about whether a particular site is available or permitted in your state. Availability varies by state and by operator, and laws around promotional sweepstakes change over time, so always check the operator's current terms and your state's rules if you're unsure.

If You Have Concerns About Play Habits

If you or someone you know is finding it difficult to keep play under control, please mention this in your message and we'll point you toward relevant resources. Most reputable sweepstakes and social casino operators also offer account-level tools such as deposit limits, cool-off periods, or self-exclusion — check the responsible gaming section of the specific site you're using. Independent support is also available through the National Council on Problem Gambling and local Gamblers Anonymous groups.

How We Handle Your Message

A real person reads and replies to every message — we don't rely on automated responses. Our usual response window is two business days, though it can run a little longer during busy periods. If your message needs to be routed to someone else on the team, we'll do that on our end; you don't need to send it twice.

Before You Write In

If your question is about how new sweepstakes casinos compare on welcome offers, coin packages, or eligible states, you may find the answer faster by checking our current rankings and site listings, where we keep details on offers and terms as we verify them. For readers outside the US or looking at options beyond sweepstakes casinos, our page on trusted non GamStop casinos in the UK may also be relevant.

Thanks for taking the time to reach out. Whether it's a correction, a question, or a suggestion, we do read it — and we look forward to hearing from you.